Basis Information Technology has developed Xperience for the new generation of distributed systems that are based on the Microsoft .NET platform.

The APIs of Xperience, fully developed on the .NET Framework, provide the basic tools for exporting and then handling information contained in the database, thus enabling direct integration with other applications.


Xperience perfectly integrates with Microsoft Active Directory synchronizing domain users with its own database. It takes a single click to enter, update or remove users and related details, groups and roles.

This solid integration not only saves administrative effort but prevents inconsistent data errors and related security implications.


Straight from the User’s mobile to the freest operator’s monitor. Xperience makes it possible to guide users in entering tickets with CTI compatible exchanges.


With integrated access to E-Mail messages (Mail Message Access) a simple electronic mail message is all that is needed to enter a ticket straight into the Xperience system. Specially designed features facilitate classification and identification of service requests.

The means of creating configurable sorting queues has considerably benefited the workload of support teams.


Xperience supports multi-lingual management of the interface for the whole application.


Having integrated time zones, support consultants can see all issues and requests at local times; likewise, service level rules are set bythe user’s local time.

---